How Can I Help

Most people know to call 9-1-1 in an emergency, but few know what to expect once they call!

When calling 9-1-1 for a police, fire, or medical emergency follow these simple steps to ensure help is sent to the correct location as quickly as possible:

  • Stay calm
  • Speak clearly and slowly
  • Provide your location as this is essential to a quick response
  • Provide your phone number so that the dispatcher will be able to call you back in the event you are disconnected
  • Answer all additional questions
  • Follow directions given by the dispatcher who may ask you to provide critical care until help arrives
  • Stay on the phone until the dispatcher says it is OK to hang up

We can't help you if we can't find you!

To help the ambulance respond quickly, please make sure your street side mailbox is labeled with three inch reflective numbers that can be seen from both sides of the street. Your residence should be similarly labeled on or near the front door.

An easily noted address reduces the possibility of the ambulance driving past your location and having to turn around.

If possible, ask a family member or neighbor to safely secure your pets in another room so they can't interfere with emergency responders.  Also, station someone outside the front door to help flag down the ambulance.  At night, turn on the exterior lights.

Important Checklist

Keep easily accessible the following information for all members of the household:

  • Name
  • Date of birth
  • Home address
  • Medical conditions
  • Allergies
  • Medications taken regularly
  • Emergency contacts