FAQ

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  • How do I contact NCVAC if I have an emergency?

    Call 9-1-1 and explain the nature of your emergency to the dispatcher who answers your 9-1-1 phone call. Remain calm and stay on the phone – do not hang up!

  • Who responds when I call 911?

    The New Canaan Police are the designated first responders in town. Accordingly, a police officer will be dispatched to every 9-1-1 call. Once the 9-1-1 caller identifies the emergency as medical, NCVAC will also be dispatched. If the emergency involves a fire, environmental hazard or need for extrication, New Canaan Fire will be dispatched as well.

  • How many people volunteer at NCVAC?

    All of NCVAC's members are volunteers!  NCVAC has approximately 35 members - we are all certified EMTs who ride 12-15 hours each week responding to emergency medical calls.  Members also run the organization - we purchase and inventory ambulance supplies, schedule vehicle maintenance, pay bills, and coordinate continuing medical education classes and hands on drills. 

  • How much does NCVAC charge for its services?

    NCVAC’s emergency response and transport to Stamford or Norwalk Hospital is free of charge.

  • Where does NCVAC get its funding?

    The Town of New Canaan funds approximately 88% of NCVAC's annual operating cost, the bulk of which consists of the contractual cost of providing 24 hour/day paramedic services.  The Town also covers the operating expenses associated with NCAVC's HQ building, vehicle repair and maintenance,  and purchase of ambulance supplies.  

    NCVAC's remaining operating costs are funded from the generous donations NCVAC receives from the townspeople of New Canaan each year.  NCVAC also uses community donations to purchase state of the art patient care equipment as needed.